Send us an email at support@galleonph.zendesk.com within 3 days of receipt of item stating the reason for rejection.
Product is malfunctioning or is Dead on Arrival
Within 3 days from the time of receipt of item
Visit the product manufacturer’s website and notify them through the Customer Support that the items are faulty. Send us an email at support@galleonph.zendesk.com with detailed description of the problem. Should the feedback from the manufacturer arrive, please provide a printed copy and send it back to us along with the defective product.
Wrong or incomplete item
Within 3 days from the time of receipt of item
Send us an email at support@galleonph.zendesk.com within 3 days of receipt of item. Include photos of item/s and missing parts.
Not genuine or authentic
Within 3 days from the time of receipt of item
Send us an email at ssupport@galleonph.zendesk.com within 3 days of receipt of item. Include photos of item/s and explain why you think it's not authentic