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These chocolates are always kept in a cool and dry environment, and kept away from the heat. Chocolates are always brand-new and untouched. Packages are handled professionally, and are delivered to a post office to ensure heat/sun prevention. KEEP AWAY FROM HEAT stickers are on packages to inform post offices to further protect the product. Please consider that post offices may be clumsy at times and could damage the product out of our jurisdiction. The product is wrapped with a reflective foil, placed into a box, and sealed by a paper envelope. KEEP IN MIND - As you order, refunds WILL NOT be accepted for any melted or damaged goods.