| Reason |
Time Line |
Return Procedures |
| Damage due to transit |
Item should be shipped back to Galleon within seven (7) calendar days upon receipt of the item. |
Send us an email at support@galleonph.zendesk.com Include videos of item/s showing item damage/defect. |
| Product is malfunctioning or is defective when it arrives |
Item should be shipped back to Galleon within seven (7) calendar days upon receipt of the item |
Send us an email atsupport@galleonph.zendesk.com Include videos of item/s showing item damage/defect. |
| Wrong or incomplete item |
Item should be shipped back to Galleon within seven (7) calendar days upon receipt of the item. |
Send us an email atsupport@galleonph.zendesk.com State the missing parts and include a screenshot of these for reference. |
| Not genuine or authentic |
Item should be shipped back to Galleon within seven (7) calendar days upon receipt of the item. |
Send us an email atsupport@galleonph.zendesk.com Include photos of item/s and give proof of your claim of the item not being authentic. |
For more details please visit our page about
Cancellations, Returns, and Refunds
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