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What makes petisfam different? Pet is family. It’s exactly that focus led us to make the comprehensive pet product range. - Created by pet loving designers with support from trained veterinarians - petisfam soft pet carrier offers a comfy and safe way to transport your fur baby! And provides a high level of convenience for you! 1. Keep your pet comfortable - More space. 17“L X11"WX 11"H, wider and higher offer enough space for pet to be comfortable - Padded soft bottom for comfort - Mesh on the sides and top for good airflow - Allows pet many views thru the mesh screens 2. Keep your pet safe - Escape proof, all zippers are anti-escape and a security leash included - Auto-Save design to keep pet safe while car ride - SGS tested material, non-toxic - Well ventilated design for good airflow - Sturdy bottom and space, well-constructed won’t collapse inward while carrying within pet 3. Provides a high level of convenience for you - No installation needed - Zip completely, lock automatically - Easy to carry: there’s a set of handles attached directly to the top or you can use an adjustable and detachable shoulder strap to carry it like a purse - Easy to clean, fleece bed can be machine washed after each trip - Easy to storage, the whole carrier folds flat when not in use - Lightweight enough for you to carry - Top opening, easy for you to get cat in and check on your pet Unsatisfied, Damaged or Missing part? Call us 1-866-216-1072 - Free to return the item for any reason and get a full refund - Free to replace a new item - Free to exchange for a different size or color