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Please understand that as the glassware are fragile, the damage will occur during the transit. You can do the following options once got broken product. 1.Contact us for refund. ( If the remaining items are enough to use) 2.Contact Amazon for replacement. ( If replacement is required ) ULAB Scientific Erlenmeyer Flask with Blue Screw cap, Vol.500ml, 3.3 Borosilicate with Printed Graduation, UEF1017 The ULAB Scientific Erlenmeyer Flask are made of borosilicate glass 3.3, Compliance with ISO 4796 Laboratory Glassware-bottle which has Minimal thermal expansion. Widely used in laboratory or kitchen. It is Suitable for general purpose laboratory applications, such as storage, sample preparation, transport, autoclaving media. It is great for lab and home school science experiments(Chemistry, Physics, Biology). After-Sales Service ULAB Scientific guarantees that no sale is complete unless the customer is satisfied. If you have any questions or suggestions on our products or service, please do feel free to contact us. You'll get our reply within 24 hours. Thanks for your patience.