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●Customer Service: 1. Office hours: Monday to Friday 9:00am to 3:30pm (Pacific Time). 2. We will reply your message within 24~48 hours. ● Shipping: 1. Monday to Friday (orders placed before AM8:00) will be shipped within 24 hours. 2. Orders placed after Friday AM8:00 or national holiday will be shipped on the coming business day. 3. Buyers responsible for all custom and brokerage fees for shipments outside of the United States. ●30 Days Money Back Guarantee: 1. Customer MUST contact us within 30 days after the purchasing. 2. Item must be sellable condition with the original packaging. Fees may apply if item is determined as not original condition. 3. Buyer should be responsible for the return freight. 4. 20% restocking fee is NON-REFUNDABLE under any circumstances. ● Warranty: 1. Most of items which were marked "warranty" on the selling page apply to the warranty policy. Some item is not included. 2. Warranty period: 1 year 3. The warranty only covers the defects under normal use. 4. The warranty DOES NOT cover the defect was subjected to misuse, negligence or accident. 5. The warranty DOES NOT cover consumable parts. 6. EWK reserves the right of final decision.