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Warranty(from the date of purchase): 3 Months Warranty 30 Days Money Back 24 hours Friendly Customer Service Specification: Motor: 300 Watt Dual Motors Battery Type: Lithium high-rate 5C battery Battery Voltage/Capacity: 36V/2.0Ah Charging Time: 3-5 Hours Using Time: 30-60 Minutes Riding Range: 6-9 Miles Maximum Weight-bearing: 260 lb Minimum Weight-bearing: 44lb Max Climbing Angle: 10 Degree Wheel size: 6.5" Tire Net Weight: 22 lb/ 10 Kg Package Contains: 1 x Two-Wheels Hoverboard 1 x Power Supply Charger 1 x Manual NOTES: ▶Please fully charge before using for the first time. Pull the plug after charging to avoid overcharging. ▶Remember that the range of motion should not be too large, as far as possible to avoid excessive tilt. ▶Children should be accompanied under the guardianship of an adult, and the speed should not be too fast. ▶DO NOT swerve at high speed. ▶DO NOT start or stop operation on a slope, as to avoid damaging the self-balacning system or causing function errors. ▶DO NOT operate the hoverboard when the "BATTERY LOW" indicator on. HOW TO RESET If you have any issues with your hoverboard, please try to reset the item. Here are the instructions: 1. Turn off your hoverboard. 2. Place your hoverboard on the ground, make sure your hoverboard is not tilting in any direction and calibrate balance in a horizontal level. 3. Hold down the power button for at least 20 seconds. 4. Power off the hoverboard and turn it back on. Please try resetting your hoverboard again if the first attempt did not solve the issue.