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The PROALLER Shoulder & Neck Heating Pad is ideal for those suffering from pain or stiffness, this easy-to-maneuver pad provides up to two hours of hot relief. Additionally, it can be used to keep warm and comfy during a cold winter. Another feature about this product is that it is natural and reusable. Feature: Material: ULTRA Soft Flannel Modes: 3 Power Heat Settings Size: 18 x 25 Inch, 10 Feet Extra Long Cord Power Supply: AC 120V, 60Hz, 95W, 0.8A Using Time: 2-HOUR Automatic Power-off Frequently Asked Questions 1. When should a heating pad be used? -Whenever a hot form of temporary relief is desired for personal comfort. 2. What temperature does this product reach? -Maximum temperature is about 149 °F (65 °C) when set to “Hi”. Temperature varies by heat setting; you may need to use a lower heat setting depending on the specific application and your personal preference. 3. How to set the automatic shutdown? -All our heating pad is automatically closed and you do not need to take any action. 4. How to get moist heat from this heating pad? -1. Gently dab/pat one side of the Pad with a wet sponge/cloth or use a spray bottle to apply a fine mist. -2. Make sure the Control Connector or Pad Connector is not sprayed or dampened. -3. Place the moistened side of the Pad on top of the body. -4. Don't put the pad soaked. 5. If the item is defective after a month, can I return it to Amazon? -Amazon only takes a month after purchase to accept the return item. So please try to contact the seller or send a email to [email protected], our products have 90 days return warranty.