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Understanding Supervisory Roles and Responsibilities: A Competency-Based Approach to Maximizing Your Impact as a Supervisor and Leader (Competency-Based Workbooks for Structured Learning)
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About Understanding Supervisory Roles And
Winner - 2022 Global Book Awards: SILVER MEDAL / Workplace Culture What would it take for you to be a top-rated supervisor? It has been said that 70 to 80 percent of employees quit their bosses, not their jobs. Supervisors are the primary communication link in the chain of command, and they can make or break an organization. In this regard, supervisory leadership is a pivotal role. But there’s the rub. Because the role is pivotal, it’s also challenging. As management consultant and author Peter Drucker said, “Rank does not confer privilege or give power. It imposes responsibility." Supervisors must not only understand all the expectations demanded of them, but they must have the knowledge and skills necessary to execute successfully. Once on board, employees need clear performance goals and support in completing tasks. Organizations need supervisors who can: Plan work and assign the right jobs to the right people Motivate employees when the going gets rough Understand how to get the best from individuals and teams High performing supervisors have the skills to help employees turn assignments into achievement and they consistently meet or exceed organizational targets. Supervisors who “get the job done” juggle all these must-do activities and aim for the sweet spot where they are appreciated by their employees and bosses. But none of this is easy. Without the competence and confidence to do the job, a supervisor can flounder. This competency-based workbook gives you a “heads up” on what you need to know in your role as a supervisory leader. It’s a hands-on and practical approach that addresses the real-world issues that supervisors encounter. The workbook also provides exercises that guide you in applying what you learn to your work situation. With the knowledge and tools provided, you can make a difference in your team, and thus in your organization and career. Finally, to tweak your memory as you work with employees, the workbook gives you a “recap checklist” of the key points to keep in mind. After completing the workbook, you will know how to: Execute the typical roles and functions of a supervisor. Perform the key skills and competencies needed for effective supervision. Understand leader responsibilities for functioning legally, safely, and ethically. Appreciate how supervisors are change agents. Recognize the value of the chain of command in achieving organizational success. 10 Key Concepts to Master Understand the Basic Functions of Supervision Know What Your Organization Expects Know What Your Employees and Peers Expect Know What Your Management Expects Distinguish Transactional from Transformational Leadership Be Aware of Your Leadership Competencies Understand the Core Values of Your Organization Realize Your Legal, Safety, and Ethical Responsibilities Recognize Your Span of Control and Chain of Command Support and Manage the Change Process Structured Learning All our workbooks align with our research-based Competency Model. The model, which is rooted in work by the U.S. Department of Labor and others, gives you a framework for structured learning by helping you identify and develop specific competencies. Best of all? You can take any course: Online at your own pace through Centrestar and earn CEUs or PDHs: www.centrestar.com Select workbook materials through Amazon and conduct your own customized inhouse training Arrange to have any or all sessions instructor led via remote platform for your organization by the Pennsylvania College of Technology: call: 570.327.4775 or email: [email protected]
