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Please read these before usage for better experience: These are the questions that users may meet for the first time use, and problem-shooting tips as below: Q: It does not charge my phone? A: 1.Remove metal, magnetic attachment and credit cards. 2.Put off phone case and try again. 3.Exchange a USB cable. Q: It charges slowly. A: 1. Quick Charger 3.0 adapter is highly recommended. 2. Turn off phone screen while wireless charging. Q: My phone get overheating. A: Remove the metal plate or credit card from phone back. Q: It wireless charges intermittently. A: 1. Be sure your phone case is NOT thicker than 4mm (0.16 inches). 2. Be sure your phone aligns with bottom of the charger. Q: When use GPS, the battery start dropping. A: Wireless charge is 2~3 times slower than wire charge. We recommend to turn off phone screen while wireless charging as screen is the biggest power consumer. Q: Disconnected on bumpy road, and randomly connected. A: Bumpy road could affect phone's alignment with the wireless charging coil, would need re-align. Q: Which phone case is not compatible for the charger? A: It is not compatible with metal, magnetic, thickness>4mm phone case. If you have Otterbox, Zizo, UAG cases, please check the thickness carefully. Specifications: Input: 10W~15W Output: 5V / 1.25A~9V/1.1A Charging distance: < 4 mm Charging efficiency: ≥ 72% Interface: 1 * Micro USB port Cable length: 3.33ft Size: 44x41x40 inch Color: black Phone size: 4.0~6.5in Phone thick (Max): 11mm / 0.43in Phone case thick: < 4mm / 0.16in Material: PC, silicone, aluminium alloy. Package Contents: - Qi Wireless Charger Car Phone Mount x 1 - USB-A to Micro power cable x 1 (car charger adapter is not included.)