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*Tips* - Easy Removal Steps 1. Hold the top of the battery case with your thumb and forefinger. 2. Slightly push the phone forward with your thumb. 3. Lift up the phone. Note: Do not tilt the phone at a large angle in case of breaking the connector. 4. Please refer to the 7th picture on the product detail page regarding the removal steps. RUNSY 6000mAh Battery Case Compatible with iPhone XS Max 1. Support wired headphones. You could listen to the music or make a phone call via wired headphones. 2. Charge and sync without removing the battery case. 3. Wireless charging or Apple CarPlay NOT supported. 4. Don't protect the screen. So it's better to install a screen protector. Specs: Capacity: 6000mAh Product dimension: 162*80*18mm Net Weight: 162g Charging time for the battery case: 8 hours User tips: 1. The battery case won't automatically charge the phone when the phone battery runs low. You need to press the power button on the back of the battery case to start or stop charging. 2. If you charge the battery case with the phone installed while plugged in, you need to press the power button on the back of the battery case. The phone will be charged after you press the power button. The battery case will be charged next after the phone is fully charged. What's in the box: 1 x RUNSY 6000mAh Battery Case Compatible with iPhone XS Max 1 x User Manual Note: 1. Charge the battery case fully and deplete the power of the battery case completely at the first use. 2. Use the original charger and cable that come with the phone to charge the battery case as generic or non-original chargers and cables usually cause the battery case to malfunction.