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MOMAX Gravity Car Mount Air Vent Phone Holder 5W/7.5W/10W charging, suit for iPhone, Samsung and all other Qi enabled devices. Problem-Shooting: These are the questions that users may meet for the first time use, and problem-shooting tips as below: Q: It does not charge my phone. A: 1. Try to wireless charge your phone without phone case if the phone case is too thick. 2. Remove metal attachment and credit cards. Q: It charges slowly. A: 1. Quick Charge 3.0 charger adapter is highly recommended. 2. Turn off phone screen while wireless charging. Q: My phone get overheating A: Remove the metal plate or credit card from phone back. Q: It wireless charges intermittently. A: 1. Be sure your phone case is NOT thicker than 4mm (0.16 inches). 2. Be sure your phone aligns with bottom of the charger. Q: When use GPS, the battery start dropping. A: Wireless charge is slower than wire charge. We recommend to turn off phone screen while wireless charging as screen is the biggest power consumer. Q: Disconnected on bumpy road, and randomly connected. A: Bumpy road could affect phone's alignment with the wireless charging coil, would need re-align. Q: What case can I use? A: It is not compatible with Otterbox, Zizo, UAG cases, and cases that are uneven/rugged. Specifications: Input: 5W/7.5W/10W Output: 5V / 2A, 9V / 1.8A Charging distance: < 4 in Charging efficiency: ≥ 72% Interface: 1 * Micro USB port Cable length: 3.33ft Size: 45x40x38 inch Color: black/white Phone size: 4.0~6.5in Phone thick: 11mm / 0.43in Material: ABS+PC+aluminium alloy. Package Contents: Qi Wireless Charger Car Phone Mount x 1 USB-A to Micro power cable x 1 (car charger adapter is not included.)