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Please Read below quick guidance before using. 1. Check the phone case is compatible with wireless charging please remove thick, uneven or rugged case, metal ring holder, Metal attachments and credit cards for optimal charging. Be sure your phone case is not thicker than 5mm (0. 16 inches). 2. Be sure the charging coil alignment: please adjust the bottom bracket to make the phone at the wireless charging inductive center. It will fail to charge if Placed improperly. 3. Preventing your phone from overheating: we suggest you close apps to reduce power consumption and turn off phone screen during wireless charging. 4. Red light of left means unable to charge: 1) please adjust the telescope tray to align; 2) the case isn't compatible with wireless charging; 3) plug the cable into the QC3. 0 car charger. 5. How to ensure strong adsorption of the suction cup? The bottom is washable suction cup and pad. Rinsing and air drying the suction cup and pad after using for a long time can restore their stickiness. We do not recommend to apply the suction cup on leather, wall or filmed glass surfaces As the suction cup is designed with strong viscosity and attraction.